Gift block is not appearing on storefront pages

If your gift block isn't showing on your storefront, please review the following list to ensure everything is turned on, and the correct settings are being applied:

• Activate the app in your theme editor

  Gift blocks will not appear in your storefront if the app has not been activated in the theme editor.

  1. Visit the themes section in Wrapped to see your theme library
  2. Press the button Activate or Customize beside the theme you are working on. This step is often overlooked and is the most important for gift blocks to appear in your storefront.

  3. You must press Save to activate.

     Gift option status must be active

     The gift option must be set to Active to appear in your storefront pages. Draft gift options do are not published.

  4. Visit the Gift option settings page in Wrapped
  5. Set the status to Active
  6. You must press Save to activate.

• Gift product must have inventory available

  When using gift options in advanced mode, you must ensure the connected gift product has inventory available, or is set to continue selling when out of stock (verify this in the Shopify products admin for each gift variant).

  • If all gift variants are out of stock – the gift block will not appear.
  • If certain gift variants are out of stock, they may be hidden or disabled via gift option settings.

• Gift block must be turned on

  The gift block must be turned on in your gift option settings. This allows you to decide where to offer gift options in your storefront. Turn off to hide, turn on to show.

  Check for the Wrapped visibility tag

  Products that have been tagged with the Wrapped visibility tag will not offer gift options, and will not show the gift block. If the product has been tagged this way, you must remove the tag for the gift block to appear.

  • wrapped:disabled for older stores
  • wrapped:blocks:hide for newer stores

If you have verified the above and are still unable to see gift blocks on your storefront, you can try some alternative approaches:

• Add an app block in your theme editor (for Product page and for Cart page only).

  Note: Custom themes or themes from outside the Shopify theme store may be outdated and unable to support app blocks. Your theme must support app blocks to use this method.

  1. View your Cart page or Product page in the theme editor
  2. In the side panel, press "Add block"
  3. Select Gifting for Orders if on the Cart page
  4. Select Gifting for Products if on the Product page
  5. Drag the block to your desired position

  6. You must press Save to publish

     
     

     

• Contact our support team by clicking “Block not appearing? Report an issue” in the app settings.

  Note: A paid plan may be required for setup on certain complex custom themes as this requires developer time to setup the app. This is a free and complementary service for stores on paid plans.

• Use Developer Tools to manually add a custom selector for the gift block.

  When using a custom theme, the Developer Tools feature allows skilled professionals to manually set where each gift block may appear.

  Note: This option is for skilled Shopify Partners / Shopify Developers only. We are unable to assist if the wrong value is entered. Instead you must clear the value and contact the Wrapped support team.