What is "Important notice" in the order details?

Free plan limit has been reached

While using the Wrapped free plan in your storefront, you may see these gifting attributes appear in the Order details.

Important notice: This customer was unable to add gifting options.
Next steps: Visit Wrapped in the Shopify admin to resume gifting service 🎁

This notice is appears when your store has hit the free plan limit, and cannot process new gift orders. When this happens, your customers may not be able to complete their gifting experience.

If you are seeing this notice – you need to upgrade to a paid plan, or expand your free plan limit with Order packs. Learn more about our plans and pricing by visiting the Plans and Billing page.

We send email notifications when you reach 80% and 100% of your plan limit while using the Free plan.

Once you've updated your plan, the gifting service will be restored instantly.

Outdated app permissions

In some cases, if you have not yet approved storefront permissions – you will also see the important notice, along with next steps. Shopify requires all app permissions are approved by merchants.

Important notice: This customer was unable to add gifting options.
Next steps: Visit Wrapped in the Shopify admin to allow new storefront permissions 🎁

If you are seeing these steps, it means you have not acted on emails sent to you in 2024 (June, July, August, September, October, and November). Please ensure our emails are arriving in your inbox as they contain important updates and actions required.

Our policy on quick actions like updating app permissions is to notify at least 30 days in advanced. Our system sent emails 120, 90, 60, 30, and 7 days before the new permissions took effect.